Buckaroo Support - EN



Description, Type, Status.

Under ‘Authorisations’, you’ll find all refunds, payment orders and submitted files that are still waiting for authorisation. This overview contains the following information:

If you select an action, the ‘Actions’ button will be displayed. This means you are now able to authorise the action.

  • Type: The type that requires authorisation
  • Description: The description of the refund/payment order, or the name of the submitted file
  • Applicant: The username that applied for the original action
  • Requested on: Date/time on which the original action was requested
  • Status: The current status
  • Status changed on: The date/time of the latest status change
  • Required action: Is action required?

File upload

Bulk push: This allows you to send the latest push message again for a selection of transactions.

By using the ‘Filters’ button, you can search for specific files. You can search by the date the file was uploaded.

Under ‘File upload’, you can submit a CSV file containing payment requests. This only applies to indirect payment methods such as transfers, PayPerEmails and Direct Debits, and recurrent payments. You can also submit invoices and start subscriptions via a CSV file.

Transactions that require involvement of the customer, such as iDEAL and regular credit card payments, are not possible via a CSV file.

You can upload a CSV file via the Plaza or via the sFTP server.

This overview contains the following information:

  • Submitted: The date the file was submitted
  • Current status: The current file status
  • Status date: The latest status change
  • File name: The file name
  • File type: The file type
  • Source: The way in which the file was submitted

Click on a specific file to open it. This screen is static and will have to be refreshed manually every once in a while to display the latest status. Meanwhile, it will be validated whether the file contains the necessary entry fields. If this is not the case, the file will be rejected and will not be processed. If the file has been validated, an approval email will be sent to the user’s email address. This mail contains a unique code with regard to the file, which has to be submitted in the Buckaroo Plaza. Only then can the file be processed.

After the file has been processed, you can download the original file as well as the validation and processing results. If certain specific entry fields from the file failed at validation, you can also download them separately.

The validation results show all entry fields from the original file, and it is stated whether these passed the validation check or not. If validation failed, the reason shall be stated.

The processing results list all entry fields that passed validation and state whether this transaction was created. Here you’ll also find the transaction key.

The failed CSV fields list the entry fields from the original file that failed at validation.

E-Mandate overview

Under ‘E-Mandates’, you’ll find an overview of all e-mandates. This overview contains the following information:

  • Created: The date of the e-mandate
  • Latest mutation: The latest status date of the e-mandate
  • Mandate referenece: The unique e-mandate reference
  • E-Mandate type: The type of mandate, B2B or B2C
  • Type of follow-up: The type of follow-up, one-off or recurring
  • Description/reason: Description as stated by the debtor
  • Status: The status of the e-mandate
E-Mandate details

Under ‘E-Mandate’, you’ll find the data of the e-mandate. Including the mandate type, type of follow-up, reference and bank details of the debtor.

Status log

Under ‘Status log’, you’ll find the various e-mandate statuses. This overview contains the following information:

Entry fields
  • Created: The status date of the e-mandate
  • Latest mutation: The latest status date
  • E-Mandate transaction ID: The unique reference of the status (obscured)
  • Validation reference: The reason for the e-mandate
  • Description/reason: The description of the e-mandate
  • Aankoopreferentie: The reference of the e-mandate
  • Status: The status of the message
Buckaroo Payment Analyser

One of the features the Buckaroo Payment Plaza has to offer is the Buckaroo Payment Analyzer (BPA). If you would like to use this feature, please send an email to the Buckaroo Customer Service Center via info@buckaroo.nl.

The BPA has been developed to answer questions with regard to payments in a faster and more efficient way. The BPA will locate the relevant payment based on the details you’ve entered. Subsequently, you can choose from a number of automated standard solutions. This feature can solve payment problems so that a helpdesk can handle questions with regard to payment fast and in a customer-friendly way.

In the Payment Analyzer manual all the extended possibilities and functions of the BPA are descripted. There is also an explanation of all the user aspects of the module. Some subjects mentioned​:

  • Search for payments in the non matched payments
  • Search in the reconciled payments, already available in the Merchant account
  • Invoice and/or transaction reconciliation
  • Refund Payment to payer
  • Payout of amount to the merchant
  • Lookup of transactie matching criteria