Buckaroo Support - EN

Technical

Data requests

Bulk push: Here you can send the latest push message again for a selection of data requests.

Data request key, Website, Service, Action, Status, Request date, Status date.

Under ‘Data requests’, you’ll find all requests that have no financial consequences. Such as e-mandates, the creation/suspension/cancelling of invoices and/or subscriptions, and the creation of iDEAL QR codes. This overview contains the following information:

  • Date/Time: The date on which the request was created
  • Website: The website from which the request was created
  • Service: The service that is used
  • Action: The action that is performed
  • Status: The status of the request

Click on a request to see its details.
Here you’ll find an overview of the various parameters. On the left side, you’ll find an overview of the status history of the transaction. On the right side, you’ll find the service, the customer data and the output parameters of this request.

 

Log

Here you’ll find an overview of all messages with regard to the data request. You’ll also see the status of the push messages.

Messages

Here you’ll find an overview of all messages between the customer and Buckaroo.

Gateway requests

Here you’ll find the gateway request that was sent.

E-mail bounce report

Export: Here you can dowbload an overview of all bounced emails.

By clicking the ‘Filters’ button, you can filter bounced emails by the date they were sent.

Here you’ll find an overview of all bounced emails. This overview contains the following information:

  • Website: The website from which the email was sent
  • Email address: The email address to which the email was sent
  • Name: The name of the consumer (if available)
  • Invoice: The invoice number linked to the email
  • Bounce date: The date on which the email bounced
  • Bounce reason: The reason as provided by our mail server

You can send the email again by clicking the ‘Send again’ button. By clicking the ‘Show transaction’ button, you can open the transaction instantly.

Credit Management bounce report

Download CSV: Here you can download an overview to CSV.

By clicking the ‘Filters’ button, you can search by bounce date and communication method.

Here you’ll see an overview of all bounced emails and text messages under Credit Management. This overview contains the following information:

  • Bounce date: The bounce date
  • Invoice number: The invoice number
  • Communication method: The method of communication (email or text message)
  • Subject: The message subject
  • Addressee: The address/phone number to which the message was sent
  • Bounce reason: The reason why the message bounced

You can open the invoice by clicking on a request.