Buckaroo Support - EN

Reasons for reversal of payment

Reason

Description

Action

Moment

R type

AC01

IBAN incorrect.

Recover IBAN or ask debtor for the right IBAN.

D+1

Reject,
Return

AC04

Account holder has closed the account.

Ask debtor for the right IBAN

D+1

Reject,
Return

AC06

1-Bank of debtor has blocked account for direct debit. If an eMandate was issued, this indicates that the debtor no longer wishes to continue with the authorisation under this eMandate. 

-2-Account holder has blocked account for direct debit

-3-Account holder is a minor.

Contact the debtor.

Note: If an eMandate was issued, discuss with the debtor  why the direct debit was blocked.

D+1

Reject,
Return

AC13 (B2B)

Business account holder has specified a private debit account.

Account cannot be used for business direct debits. Contact the debtor.

D+1

Reject,
Return

AG01

Debit account is no checking account but a savings account.

Account cannot be used for business direct debits. Contact the debtor.

D+1

Reject,
Return

AG02

-1-First, the type “FRST” was used, after the type  “RCUR” had already been entered.-

-2-First, the type “RCUR” was used without using a  “FRST” before.

-3-The direct debit mandate ID that was used, had already been used for a one-off direct debit.

Incorrect transaction type used: use “OOFF”, “FRST’’ or “RCUR”. Payee ID incorrect: select different ID.

D+1

Reject,
Return

AM04

Balance is insufficient (sometimes a MS03).

Balance is insufficient: contact the debtor.

* If desired, a revised direct debit can be executed with this feedback.

* The action undertaken by the banks when the balance is insufficient is explained at Resubmitted  direct debit banks

Van D+1 tot D+5

Reject,
Return

AM05

Submitted twice.

Check whether it was indeed submitted twice.

D+1

Reject,
Return,
Reversal

BE05

Payee ID modified without amendment indication.

Payee ID incorrect: submit with the right ID.

D+1

Reject,
Return

MD01 (core)

-1- Transaction contains “RCUR”, but “FRST” has not been received yet.

-2- No authorisation issued.

-3- Authorisation not valid.

Check your administration, determine the cause and the follow-up action:

-1- Submit transaction again as “FRST”

-2- Make a direct debit attempt with this authorisation again. Contact the debtor in both cases.

D+1

Reject,
Return,
Refund

MD01 (B2B)

-1- Transaction contains “RCUR”, but “FRST” has not been received yet.

-2-Authorisation has not been registered at the debtor’s bank yet. 

3- The direct debit is not within the specified limits.

Check whether the transaction was submitted with the right sequence type. If so, contact the debtor for the right registration at the debit bank.

D+1

Reject,
Return,
Refund

MD02

Authorisation or part of the data of the authorisation is incorrect (B2B).

Contact the debtor in order to have the complete and correct authorisation, (specified limits included) registered at the debtor bank.

D+1

Reject

MD06

Debtor exercises his right of reversal of payment (8 weeks).

Contact the debtor.

From D+1 to D+56 days and D+13 months.

Refund

MD07

Debtor deceased (sometimes MS03).

Do not make direct debit attempt anymore.

D+1

Reject,
Return

MS02

Debtor refuses direct debit transaction.

Contact the debtor.

From D+1 to D+56 days and D+13 months.

Reject,
Return,
Reversal,
Refusal

MS03

Insufficient balance (or other reason, for example in the event of death).

Insufficient balance: contact the debtor.

* If desired, a revised direct debit can be executed with this feedback.

* The action undertaken by the banks when the balance is insufficient balance is explained at Resubmitted direct debit banks.

From D+1 to D+5.

Reject,
Return,
Reversal

RR01

Debtor data unknown or identification not in order.

Contact your bank.

D+1

Reject,
Return

RR02

According to national laws, name and/or address are required, and this information is missing.

Contact your bank.

D+1

Reject,
Return

RR03

According to national laws, name and/or address are required, and this information is missing.

Contact your bank.

D+1

Reject,
Return

RR04

Transaction does not meet statutory requirements.

Contact your bank.

D+1

Reject,
Return

SL01

-1- Limiting values have been exceeded.

-2- Account holder has blocked account for direct debit. If an eMandate was issued, this indicates that the debtor no longer wishes to continue with the authorisation under this eMandate.

Contact your debtor. Note: If an eMandate was issued, discuss the reason for the direct debit blockage with the payer.  

D+1

Reject,
Return

PY01

Authority does not recognize account number.

Ask the consumer whether the account number is correct. Also check whether this account supports SEPA Direct debits/euro payments.

D+1

Reject,
Return

 

 

 

 

 

 

 

 

 

 

Reversals of payment types in banking terminology

By whom

Before execution

After execution

Initiative by payee

* Cancellation by payee (Revocation)
* Cancellation request by payee (Cancellation)

* Reversal by payee, within 5 working days. (Reversal)

Initiative by the bank of the payee

* Refusal by payee (Refusal)
* Rejection by bank of payee (Reject)

* Refund by bank: within 2 or 5 working days (
* Refund by payee: within 8 weeks (
* Request for refund by payee at Report Unjustified Direct Debit (MOI) within 13 months (Refund)

 

 

 

 

Reasons for reversals Banks

Before settlement

After settlement

-1- Reject (Transaction type: C501)

-a- Rejected due to technical reasons and detected by Creditor Bank, the CSM or Debtor Bank (for exampe invalid format, incorrect IBAN check digit).

-b- Debtor Bank cannot process direct debit transfer (for example account closed, direct debit blockage or account holder deceased).

-c- Debtor Bank cannot process the direct debit transfer in accordance with Article 78 of the Payment Services Directive.

-5- Return

Refund initiated by the Debtor Bank. (Reject, Return or Refund).

-2- Refusal

Refusal initiated by the Debtor. Received by Debtor Bank:

-a- Before settlement, then processed as Reject (see 1)

-b- After settlement, then processed as Refund (see 6)

-6- Refund (Transaction type: N522)

Refund initiated by Debtor. Can be executed during the ‘no questions asked period’ of 8 weeks and for ‘non-authorised transactions’ up til 13 months after the direct debit.

-3- Request for cancellation

Creditor Bank requests CSM to not perform the direct debit(s). Bilateral agreement between Creditor Bank and CSM.

-7- Reversal (Transaction type: C501)

Reversal initiated by Creditor or Creditor Bank. Original transaction should not have been executed. Ruleboek does not oblige Creditor Banks to offer a Reversal to payees. Debtor Banks have to be able to process the transactions. Where appropriate, they do not have to perform checks.

-4- Revocation

Revocation of the direct debit assignment(s) by Payee. Bilateral agreement between Creditor Bank and payee, among others within which periode this is possible.

 

 

Terugboeking geïnitieerd door Debet Bank.

 

 

 

Extraordinary reasons for reversal

The reasons below are extraordinary reasons for reversal due to incorrect bank-related data.

Reason

Description

R Type

CNOR

Creditor Bank is not registered under this BIC in the CSM

Reject

DNOR

Debtor bank is not registered under this BIC in the CSM

Reject

ED05

Settlement of the collection failed

Reject

FF01

Invalid file format

Reject

RC01

BIC incorrect/unknown

Reject, Return

DDT

Direct Debit Item

Not available

FF01

Operation/transaction code incorrect, invalid file format

Reject

FF05

Direct debit type incorrect

Reject

N064

World payment OUR no BIC

Reject

N633