You can refund a payment from the Buckaroo Plaza. Search for the transaction in the transaction overview and click on it to go to the transaction screen. Click on the Actions button in the transaction screen. If executing a refund is possible, the option Refund will be displayed.
You can adjust the amount that has to be refunded in the refund screen. The amount to be refunded can never exceed the amount the customer has paid initially: this will be verified by Buckaroo. The Sepa Direct Debit payment method comes with an enhanced risk with regard to refunds. It needs to be borne in mind that the customer maintains the right of payment reversal after the refund of a Sepa Direct Debit payment and that a payment reversal can even be made after the refund has already been executed. In this scenario, the customer will recover the amound previously paid not just once but twice. If the invoice is however protected with Credit Management, this will be activated immediately and demand a payment equal to the reversal of payment.
Refunds can only be processed if the Buckaroo balance is sufficient. Otherwise, the refund requests are queued. You can find them in the Buckaroo Plaza by clicking on Transaction > Rejected refunds and payment orders. When the balance is sufficient, the refund that was queued can be sent again.
By using the refund screen, you can also add a desription to the refund which can be displayed on the customer’s account statement. With regard to a refund action, it is particularly important that invoices with Credit Management will also be issued a credit note. Without the credit note, the Credit Management will be actived directly following the refund.
It is possible to demand the authorize of refunds by multiple users. The description of this function can be found on the Manage Authorizarions page.
Previously, the refunds for Afterpay transactions could be executed via the regular transaction overview. Because a new Afterpay link has been installed, this process has however changed.
For refunds, follow the steps below:
After selecting Refund, you can choose between two options:
Occasionally, a refund remains queued (status 793). This is usually because the balance is insufficient and refunds cannot be executed.
Please note: If a refund is queued, it is not possible to create a new refund! This is done in order to prevent that a refund is created twice (and consequently executed twice).
A refund can also be rejected (status 690). Possible reasons:
There’s a processing time between the moment the refund is executed and the moment the amount is actually paid into the customer’s account. This processing time varies per payment method.
|Payment method||Number of days|
|iDeal||2 working days|
|Creditcards||1 to 4 weeks (depending on which bank issued the card)|
|Sofortbanking||4 working days|
|Bancontact||2 working days|
|EPS||4 working days|
|PayPal||+/- 2 working days|